Introduction
Thank you for shopping with us! We strive to ensure you are satisfied with your purchase. If you encounter any issues, we are here to help.
Cancellation of orders
If you change your mind and your personalized product has not yet been produced, we will gladly issue a full refund.
If your order has already been fulfilled (shipped or downloaded), refunds are considered on a case-by-case basis and are issued at our sole discretion
Therefore, if you change your mind, we recommend that you request a cancellation as soon as possible.
1. Return and Exchange conditions
We accept return and exchange under the following conditions:
If there is a problem with the product, we support returns and exchanges within 30 days after the receipt of the product, please contact us by email before returning or exchanging the product.
Items be in their new, original, perfect condition with all original packaging and tags still attached.
All returns must be shipped to the original production house or our partner’s designated return address.
Exceptions
Return will not be accepted in the following cases:
* Customized goods
*Other products that are specifically stated as non-returnable
2. Return and Exchange process
To initiate a return and exchange, please follow these steps:
within 30 days after the receipt of the product,send order number and return request or exchange request to our customer service email: [email protected]
Provide photos of product received and reason for return or exchange
After we confirm receipt of your return request or exchange request, we will provide you with return address information.
Please include order number, name, and reason for return in the return package.
When we receive your returned or exchanged item and check that it is OK, we will process within 10 business days and contact you by email!
Please note: We don’t accept packages that are returned directly without contacting us in advance.
3. Refund method
Only if it is approved, after we receive the return and check it, we will inform you whether your return is approved or not, if it is approved, we will process the refund in 1-3 business days.
The refund time depends on the payment method:
1.PayPal refunds may take up to 48 hours.
2. Credit card refunds will take around 7-14 business days.
Please note the following important points:
Refunds will be issued in the original form of payment, according to the guidelines mentioned above.
Shipping and handling charges are generally non-refundable unless the return is due to an error on our part.
The time it takes for refunds to be processed and appear in your account can vary depending on your payment method and provider.
Contact Us
For any questions or return requests, please contact our customer service team:
Email: [email protected]
